SHOPPING GUIDE

We care about your shopping experience

How to buy

It’s very easy, you just have to follow these steps:

  • Search for your interested item. You will see zoomed pictures just by clicking on them and read a detailed description.
  • Select the size and quantities desired and add the item in the basket. You can continue with the purchase or continue adding items to the basket.
  • In the basket you will be able to check the chosen items and its characteristics, sizes & prices.
  • Fulfill personal details and add a payment method.
  • Confirm your purchase.
  • You will receive a confirmation email.

General information

In which countries can I purchase?

All countries

Are the sold out items replenished?

Yes, when a product is not available it will be tagged Out of stock.

Will I get the same product as on the picture?

Yes but keep in mind that colors might look slightly different in reality. Check carefully each product description and contact us if you have any question. info@madisoncruz.com.

How can I get my password back if I forgot it?

If you forgot your password you will be able to get it back in My Account section.

Can I delete any item from my order?

Yes, as long as you have not accepted the purchase. In the cart you will be able to add and delete the items if you don’t want them.

Can I delete my order?

Yes, you will be able to cancel as long as its state allows doing so. To check go to “My Orders” section.

Shipping

How soon will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

[Covid-19]

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

How much do I have to pay for shipping?

Shipping costs depend on the product and delivery address. They will appear in your cart before finalizing the purchase.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@madisoncruz.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@madisoncruz.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@madisoncruz.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@madisoncruz.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@madisoncruz.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@madisoncruz.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!